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FAQ for Invitations

 Invitation and Accessories Sizing

Each invitation and accessory (place cards, thank you cards etc) have been produced at a specific size to fit nicely into a matching envelope. If you are after a specific size then just email us and we will do our best to accommodate.

Our standard sizes are as follows:

Invitations - DL (210 x 99mm) in both portrait and landscape orientation

Thank You Cards - DL (210 x 99mm) in both portrait and landscape orientation

Place Cards - (99mm wide x 50mm high) when folded

Wishing Well Cards - (99mm wide x 105mm high)


 

Customer Service

How and when can I contact Platinum Invites with Questions?

We are available to take orders between 8.30am and 4.30pm 7 days a week. If you place an order or make an enquiry after hours then it will be addressed the following day. However, if you have an urgent query we can be contacted via email and we will endeavour to respond as quickly as possible.

Can I place an Order by telephone or online?
You can order either by phone or online. The choice is yours. Phone orders are only taken during our office hours but online orders can be made 24 hours a day 7 days a week, making it a more convenient way or you to order at your leisure.

Should I register to the Platinum Invites Newsletter?
You will have news and promotional information emailed to you so you notified immediately of any changes to the site or special deals that may be coming up. You will be asked whether you want to do this when you create an account.

Can I order a Catalog?
As our designs are constantly changing and being updated we do not have a catalog that can be posted out to you. Any design that is currently on our site is available at that time.

Why shop with Platinum Invites?
Our aim is to supply you with a unique invitation for your event. Our designs are subject to copyright laws and cannot by reproduced by another company not affiliated with Platinum Invites so you should not be able to find the same design on another site. This means that you can be assured that your invitation is as individual as your event.


Ordering and Proofs

 

How do I order online?
Ordering is simple. Once you have chosen your design, click on Add to Cart along with the quantity required and we will process your order and email through the design proof for you to check before printing.

Is there a minimum order?
Invitation orders have a minimum order of 10. If for some reason you really do not require 10 then please contact us so we can try and accommodate for your needs.

What happens if I make a mistake and I have already approved my invitation?
Once the proof of your invitation has been accepted printing usually begins immediately so we can get your order to you in the quickest possible time. If you inform us of the error before printing commences then we will make the change for you and resupply another proof for you to check. All changes and errors are included in the set-up fee. However, if the invitations have already been printed then there is nothing that can be done. A new set of invitations will need to be printed and you will be charged for the second print run. It is imperative that you check over your proof numerous times to ensure that this does not happen.

Do you do rush orders?
Yes, we can. If you have a specific time frame please email us first to ensure that we can provide you with your requirements in the time frame that you require. We will always try to accomodate for any urgent orders.

Do I need to order a sample first?
Ordering a sample is not necessary. However, if you would like to see a sample of the invite in its generic form before you order, simply find the invitation that you like and click on the Order Sample button. All samples incur a charge of $6 with free postage.

How long will it take to receive my order?
Once you place an order and provide us with all necessary text and details we will complete the first draft of your invitation and email you a proof. Once accepted and payment made the completed invitations will be mailed asap via your chosen postage option.

Should I order extra invitations?
Ordering extra is not necessary but is recommended as there may be people that have been forgotten or changes in your circumstances that warrant extra invitaions. We recommend that you order an extra 2 -3 for orders under 50 and an extra 5 - 7 for orders over 50.

What if I want to add special instructions about my Order?
No problem. Once we receive your order we will contact you and then you can inform us of any special instructions that you think we need to consider.

Can I preview my personalised invitation before I Order?
invitation proofs are only supplied by email once an order is received. If you wish to see the invitation in its printed state a Sample can be ordered for any design on the site.

Do you have a loyalty program?
We hold repeat customers in high regard. We are currently looking into offering a program that rewards repeat customers.

Will I receive a proof before my invitation is processed?
A proof of your order will be sent within 24 hours of receiving all the required information and text from you.


Payment and Pricing

How can I pay for my Order?
Preferred payment is via direct deposit into our bank account. Cheques are accepted but need to clear before any work is commenced so can delay the turnaround time on receiving your invitations. We accept Visa, Mastercard and Bankcard payments through PayPal only.

 

Stock Paper and Envelopes

What is the quality and type of card stock used for my Invitations?
All our Invitations are printed on high quality 250gsm card stock.

Can I order envelopes with my Order?
Envelopes can be ordered with your Invites subject to available stock. We will match the size of your Invitations to the appropriate envelope size. Currently the only colour available is white but we can obtain coloured envelopes when requested.

 

Typical Finish Types Include the four below.

We have named our standard invites Matt (for ease of understanding by the customer and so theres no assumption that they will be glossy), but is more likely to be considered in between Satin and Semi-matte.

Matte proofing paper has a flat appearance as it does not reflect light and has little or no contrast qualities. More ink is absorbed by Matte paper than other types and provides an excellent printed image.
Satin proofing paper has some sheen to it and is considered more reflective than Matte but less than that of Semimatte.
Semimatte proofing paper has a higher reflection than Satin but less then Glossy.

Glossy proofing paper has the highest reflective qualities and is excellent for color definition and high contrast photographic printing.

 

Custom Designs and Options 

I like one of your designs but want the image to be changed; Will you do that?

Yes of course. If it is a photo you are not happy with then you can select your own and we can insert it for you. The image for these on the designs are positionals only and can be changed at any time. The photo you supply for replacement needs to be high resolution to ensure a good printed outcome.

I have my own ideas and want you to design an Invitation just for me?
Yes, this is possible. Please see the Customised Invitations section under our Invitation menu to find out more and to order.

What TypeStyles and Ink Colors are available to select from?
All our Invites have been designed to what we think is the best look and layout. However, if you prefer a different font or colour than has already been used then that is possible. If you know the CMYK breakdown of a particular colour that you would like to use just tell us and can change the current colour for you.

 

Cancellations and Returns

Can I cancel my Order?
Cancellation of orders is only possible before printing commences. If no work has been undertaken then there is no charge. If the order is at the proofing stage then a fee of $25 is payable for the work undertaken to get to that stage.

What if there is an error in my Invitations?
If there is an error and it is our fault then the Invites will be reprinted with no cost incurred by you. If the error is within the type that has been supplied by you then we hold no liability. Platinum Invites makes every effort to ensure that no errors occur during the design process however, these should be picked up in the proofing stage. It is your responsibility to check all text within the Invites, especially spelling of names, address and phone numbers.

Can I return my Order?
If for some reason you are not happy with the final result of your Invites please contact us to discuss it. We endeavour to provide you with a high quality product at all times. There is no need to physically return your Invitations unless requested by us.

 

Shipping and Handling

How will my invitations be shipped?
All Invitations are posted using Australia Post. They are packed so that no damage can be done during the mailing of your Invites. If you would prefer Registered Mail for extra security, this can be arranged and charged at the normal rate to your region.

Can I ship my Order to a different address from mine?
Yes you can. Just let us know the address via email prior to the completion of your order.

Can I track my Order after it is sent out?
On dispatch of your order, we will send you an email notifying you of this. We can track Express Post orders but not Regular Post.

Do you ship overseas? If so, what are the costs?
Yes, we do. When an order is placed we will find out the postage cost to the appropriate country and inform you of the charges. There may be additional costs and fees imposed by the country receiving the goods which you will be obligated to pay.

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